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We don’t believe in out of
the can training products. All of our
workshops are highly customized to fit your industry, the needs of your
organization and the skills level of the participants. These workshops and small, group labs are conducted at your site. Workshops & Labs for
Supervisors / Managers and Executives at all Levels: How to Coach & Give Feedback That Gets Results ·
How to set—or
reset—performance expectations ·
How to give
ongoing feedback when there is little time ·
How to give
behavioral feedback that will motivate employees to change ·
Learn techniques
that minimize resistance, defensiveness and denial ·
How to coach
average and high performing employees to new levels of performance ·
How to apply
progressive discipline to turn around problem performers ·
Techniques for
managing a virtual staff—telecommuters, sales team, etc. (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). Tips for Facilitating and
Reducing Employee & Team Conflict ·
How to handle
employees who go “over your head” ·
How to reduce
“tattling” and create a culture of personal responsibility ·
How to mediate
between two parties who are in a conflict-how to keep the discussion balanced
and productive ·
How to handle
complaints about salary-related issues ·
Strategies for
improving teamwork and collaboration between groups ·
Techniques for
making changes and agreements that last (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). How to Provide Effective
Performance Reviews ·
Learn a process
that the pros use. ·
How to use the
review meeting to motivate future performance ·
What to do if
your employee’s perception differs from your own ·
How to evaluate
both work output and behaviors ·
Techniques for
eliminating managers’ inconsistency caused by “easy” and “hard” raters ·
How to tie the
review into ongoing growth and development (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). Insider Tips for Running Great Meetings ·
How to use
electronic and other communication tools effectively ·
Presenting
upward-influencing senior management – mastering language, executive summaries,
formal presentations ·
How to structure
one-on-ones, staff meetings, department meetings, cross-functional groups ·
Creating the
political infrastructure that enables teams to get results ·
Core
facilitation skills essential for success ·
Understand the
difference between content, process and group dynamics ·
Preparation that
pays off – logistics, assigning roles, ground rules ·
How to create
and manage an agenda that is flexible, yet keeps groups focused and moving
forward ·
How to use
formal and informal process techniques that move the group towards the goal ·
How to
techniques for creating group memory ·
Tips for
managing dysfunctional dynamics ·
How to increase
participation and creative flow ·
Nailing down
agreements and creating accountability for action plans (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). Building a Workplace
Culture that Fosters Empowered Employees ·
Tapping employee
initiative ·
Avoiding the
micromanagement trap ·
Moving from
technical to strategic ·
What to do if
you’ve inherited a dysfunctional team culture (This
session is a stand alone workshop, and is appropriate for supervisors and managers,
at all levels. Ask about our fee
reduction for booking multiple sessions, or more than one workshop). Leadership Lab for
Supervisors and Managers at all Levels (small group lab) This
full-day, small group lab is packed with lots of interaction and personal
attention. Participants receive
detailed, personal feedback and coaching.
Few training opportunities provide this level of intimate, hands-on
experience. Participants will learn and
practice: · How to set clear expectations · How to coach employees for best performance · How to give feedback and correct problems early · How to build a positive, committed team · How to solve employee issues How to
Present Like a Pro (small group lab) Effective
presentation skills are one of the most coveted skills in the new working
environment. Presenting your ideas powerfully and effectively demands content
knowledge, delivery skills and an awareness of the tools that can take an
ordinary presentation and turn it into a powerful platform for delivering
meaningful messages that will be around long after the meeting is over. Each participant will have the opportunity to
be videotaped and receive personal coaching and feedback. Topics covered: ·
The Art of Persuasion ·
The Anatomy of a Speech ·
Deadly Sins of Presenters ·
Audience Centered Presentations ·
Adult Learning Techniques ·
Techniques to Get Audience Participation and Buy-in ·
Preparation / Speaking ·
Q & A Techniques ·
Tips for Using Visual Aids ·
Getting the Technical Message Across More about How to Present Like a Pro Interpersonal Communication - the Keystone of Success ·
How to be a
great listener and make employees feel heard and valued ·
How to approach
sensitive topics ·
How to achieve
buy-in and overcome resistance ·
Tips for
balancing employees’ needs with the needs of the organization ·
How to leverage
each employee’s unique talents (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). Establishing your Role / Responsibilities
/ Authority with Your Team and Others, to Ensure Success ·
How to set
expectations with individuals and the team ·
Tips for
negotiating expectations with your manager ·
How to
successfully establish your new role with your former peers ·
How to build
credibility at all levels of the organization ·
The importance
of identifying and managing key internal customers and suppliers (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). The Overlooked Importance
of Communication Structure and Systems ·
How to use
electronic and other communication tools effectively ·
Presenting
upward-influencing senior management – mastering language, executive summaries,
formal presentations ·
How to structure
one-on-ones, staff meetings, department meetings, cross-functional groups ·
Creating the
political infrastructure that enables teams to get results (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). Managing the Generations - How to Recruit, Retain and Reward
Diverse Generations ·
Hear about how
all 4 generations are changing the way America works…for the better. ·
Find out what
each generation really wants in a job and how to attract the best. ·
Learn how to
boost Gen X & Y’s job satisfaction and productivity. ·
Identify
techniques that will get the best results out of your technical specialists. ·
Find out what
other organizations are doing to maximize their experienced employees. ·
Understand how
to modify your own leadership style to boost every employee’s performance. (This
session is a stand alone workshop, and is appropriate for supervisors and
managers, at all levels. Ask about our
fee reduction for booking multiple sessions, or more than one workshop). Effective Mentoring - How to Design (or Fix) a Program that
Gets the Results You Want ·
How to identify
the objectives and measures that will define your program ·
Fitting the
program into the business strategies and the realities of your culture ·
How to identify who
should participate and pitfalls to avoid ·
How to create
buy-in and commitment from the right stakeholders ·
How to clarify
roles, responsibilities and accountability of all participants ·
Essential
structure, meeting and feedback components that will ensure success ·
Roundtable
series for preparing and supporting the mentors ·
Roundtable
series for preparing and supporting the mentees ·
Special
strategies if your program is off track (This
is a highly customized, process. Length
and number of sessions will depend upon your goals. Call us for more information). Conflict,
Competition & Compromise – Strategies for Rejuvenating Your Team ·
Rediscover
common ground and the positive aspects of the team and each other. ·
Use some fun,
creative activities to learn more about how you work together. ·
Discover the
source of conflicts and learn specific techniques for resolving one-on-one,
group, and customer conflicts. ·
Mutually develop
the core values the team will use in its future day-to-day activities. ·
Benchmark where
the team is now and create practical action plans for closing any gaps. ·
Contract with
each other to build trusting, mutually satisfying relationships. (This
is a facilitated teambuilding retreat. Depending upon your goals for the team,
this could be a full-day retreat or multiple, shorter sessions. Call us for more information.). Workshops & Labs for Technical Specialists and
Staff: Internal
Consulting Skills for Human Resource Professionals (small group lab) This
highly interactive, full-day lab is perfect for HR professionals who want to
move beyond administrative and tactical duties and become valuable internal
consultants in their organization. Learn
the skills needed to help your organization with organizational changes,
performance coaching, conflict mediation and other value-added services. This
lab is highly customizable to your HR Team’s needs. Topics covered: ·
What
an Internal Consultant does and how it is different from the way you work now. ·
New consulting
competencies—Practice the core skills. ·
Establishing
your new role with your clients. ·
Identify
your “internal market” and assess—and build--your influence and credibility. ·
How
to do value-added work by turning the wrong work into the right solution. ·
How
to contract with your internal clients so there are no surprises later. ·
How
to give honest feedback to senior executives / managers / employees. ·
How
to deal with resistant, internal clients. ·
How
to become a sought after performance coach—intake contracting, behavioral
coaching, gathering 360 data, working with the internal client’s manager. ·
How
to deal with the political realities and find ways around roadblocks when
implementing change.
Facilitation
Skills for Human Resource Professionals ·
Understand
the difference between content, process and group dynamics. ·
Preparation
that pays off – logistics, assigning roles, ground rules. ·
How
to create and manage an agenda that is flexible, yet keeps groups focused and
moving forward. ·
How
to use formal and informal process techniques that move the group towards the
goal. ·
How
to techniques for creating group memory. ·
Tips
for managing dysfunctional dynamics. ·
How
to increase participation and creative flow. ·
Nailing
down agreements and creating accountability for action plans. ·
Mediation
skills and strategies to resolve conflicts between two parties. ·
How
to design a process for facilitating work group sessions, dysfunctional teams,
assimilating new leaders and other special situations.
The
Changing Workplace – Success Strategies to Boost Your Career While Helping Your
Organization ·
Discover which
trends are redefining work and how you can use them to
your advantage. ·
See research
about what Generation X, the Baby Boomers and the Mature Generation really want
from the jobs now. ·
Learn the new
rules for managing your career. ·
Explore the new
mandates for personal growth, better leadership and work/life balance. (This
session is a stand alone workshop, and is appropriate for the whole staff. Ask about our fee reduction for booking
multiple sessions, or more than one workshop). Partnering
in Your Performance Review – How to Help Your Manager Help You ·
How to draw out
your manager so you hear everything you need to know. ·
How to handle
negative feedback on your performance. ·
How to take the
initiative in getting career development help from your manager. ·
How to be
perceived as coachable. ·
How to avoid 7
common mistakes and turn your review into a positive experience. (This
session is a stand alone workshop, and is appropriate for the whole staff. Ask about our fee reduction for booking
multiple sessions, or more than one workshop). How to
Present Like a Pro (small group lab) Effective
presentation skills are one of the most coveted skills in the new working
environment. Presenting your ideas powerfully and effectively demands content
knowledge, delivery skills and an awareness of the tools that can take an
ordinary presentation and turn it into a powerful platform for delivering
meaningful messages that will be around long after the meeting is over. Each participant will have the opportunity to
be videotaped and received personal coaching and feedback. Topics covered: ·
The Art of Persuasion ·
The Anatomy of a Speech ·
Deadly Sins of Presenters ·
Audience Centered Presentations ·
Adult Learning Techniques ·
Techniques to Get Audience Participation and Buy-in ·
Preparation ·
Q & A Techniques ·
Tips for Using Visual Aids ·
Getting the Technical Message Across More about How to Present Like a Pro Train the
Trainer for Technical Trainers (small group lab) This
train-the-trainer workshop will engage you in hands-on techniques that will
help participants retain and apply what they learn. The lab is designed for employees who conduct
technical training, in a classroom environment, for their organization (It is
not for one-on-one trainers). As a participant, you will receive detailed,
personal feedback and coaching.
Participants will learn to: ·
Understand how
to appeal to different adult learning styles. ·
Develop learning
objectives and lesson plans that are practical, interactive and transfer
learning to the job. ·
Apply
interactive techniques that will engage learners and maximize retention. ·
Enhance
audio-visual, handouts, flip charts and other media. ·
Manage group
dynamics and handle problem situations. ·
Deliver more
effective presentations by applying delivery techniques that will take their
presentation style to a new level. More
about Train-the-trainer for Technical Trainers © Joan Lloyd &
Associates, Inc., Milwaukee, Wisconsin |
