Joan Lloyd's audio-training program on CD. How to deliver sensitive messages. How to motivate good performers. A must for managers and supervisors!

This learning system, developed by Joan Lloyd, will teach you how to coach your employees, co-workers or even your boss. A must for managers and supervisors! Using this powerful 4-step approach actually reduces defensiveness while encouraging positive results! Learn to apply coaching methods used by world-class athletic coaches that inspire peak performance. Deliver sensitive feedback about tough issues such as personality traits, bad attitudes.